Frequently Asked Questions

The minimum deposit at pub775 is ₱100 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification for security purposes.

Withdrawal processing times at pub775 depend on your chosen method:

• GCash / PayMaya / Maya: Typically 1–3 business hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawal requests are reviewed by our finance team before processing. Requests submitted on weekends or Philippine public holidays are processed on the next business day. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal requests at pub775 may be declined for several reasons:

• Your KYC verification is incomplete or documents are unclear
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the minimum threshold
• The payment details provided do not match your registered account name
• Unusual account activity flagged by our security system

If your withdrawal was rejected, you'll receive an email explaining the reason. You can also reach out to our support team at [email protected] for clarification.

pub775 does not charge any fees on deposits. For withdrawals, pub775 covers processing fees for GCash and PayMaya/Maya transactions. Bank transfer withdrawals may incur a small processing fee depending on the bank and transfer amount, which will be clearly displayed before you confirm your withdrawal request. Debit card withdrawals may also carry a nominal fee from the card network.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games like roulette may contribute less. Always check the specific bonus terms before claiming.

Yes, all pub775 bonuses have an expiry period. The standard validity window is 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. The expiry date of each active bonus is visible in your Account Dashboard under "My Bonuses."

Yes. If you prefer to play without bonus restrictions, you can choose not to opt in to any bonus offer during the deposit process. You can also contact our support team to have an active bonus removed from your account — note that this will also forfeit any bonus balance and associated winnings. Some players prefer this approach so they can withdraw their real-money winnings without wagering conditions.

Yes. pub775 is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with Android and iOS devices. For the best experience, use an updated version of Chrome, Safari, or Firefox on your smartphone or tablet. A stable internet connection (WiFi or LTE/5G) is recommended for live dealer games.

All games on pub775 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios, ensuring full transparency. pub775 is committed to providing a fair gaming environment for all players across the Philippines.

RTP (Return to Player) is the theoretical percentage of wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered over time. pub775 slots generally range from 94% to 98% RTP. The specific RTP for each game is listed in the game's information panel. Higher RTP does not guarantee short-term wins — it is a long-term statistical average.

Two-factor authentication adds an extra layer of security to your pub775 account. To enable it, go to Account Settings → Security → Two-Factor Authentication and follow the setup steps. You can choose to receive your OTP via SMS to your registered mobile number. We strongly recommend enabling 2FA, especially if you access pub775 from shared or public devices. Never share your OTP with anyone — pub775 staff will never ask for it.

If you notice any suspicious activity on your pub775 account — such as unrecognized logins, missing funds, or changed account details — take these steps immediately:

• Change your password right away from Account Settings
• Enable 2FA if not already active
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated

Our security team will investigate and respond within 24 hours. Never share your login credentials with anyone.

To self-exclude, log in to your pub775 account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period — options range from 6 months to permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed without a mandatory waiting period. During self-exclusion, you will not receive any promotional communications from pub775. If you need help activating self-exclusion, contact our support team at [email protected].

The minimum age to register and play at pub775 is 21 years old, as mandated by Philippine law and PAGCOR regulations. Age verification is required during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds handled in accordance with regulatory requirements. pub775 takes underage gambling prevention very seriously.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Hotline: 1800-1-888-0777 (toll-free, 24/7)
• National Center for Mental Health (NCMH): 1553 (crisis hotline)
• pub775 Support Team: [email protected]

You can also visit our dedicated Responsible Gaming page for self-assessment tools, tips on healthy gaming habits, and step-by-step guides to activating all available player protection features on pub775.